19. Mercuri International through 1,559 phone interviews, the way businesses manage their procurement processes is changing across industries. The study shows, that 88% of the B2B decision makers start their purchasing process by using internet. The study also concludes that 70% of the whole procurement process is conducted without any influence of a sales person. Product comparison regarding the price, quality and product features has been made incredibly easy by internet, and the customer often knows more about the product features and benefits than the sales person.